PRIVACY POLICY
1. GENERAL INFORMATION
This Privacy Policy explains how Pro Growth Academy (hereinafter referred to as the "Controller" or "Provider") collects, processes, stores, and protects the personal data of users of the website www.progrowth.academy (hereinafter referred to as the "Website").
This Privacy Policy has been prepared in accordance with:
Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR)
The Bulgarian Personal Data Protection Act
Applicable European Union and Bulgarian legislation
By using this Website, you agree to this Privacy Policy.
2. DATA CONTROLLER INFORMATION
Company Name: Pro Growth Academy
UIC (Company Registration Number): 208665491
Email: support@progrowth.academy
Phone: +359 889 659 286
Website: www.progrowth.academy
3. WHAT PERSONAL DATA WE COLLECT
Depending on the services you use, we may collect the following categories of personal data.
3.1. Identification Data
First and last name
Company name (where applicable)
VAT number / Company Registration Number (for invoicing purposes)
3.2. Contact Information
Email address
Telephone number
3.3. Payment Information
Payment information (excluding payment card details)
Purchase history
Billing information
Please note: The Provider does not store payment card information. All payments are processed by licensed third-party payment service providers.
3.4. Website Usage and Access Data
IP address
Device type
Browser information
User activity within the platform
Course access logs
3.5. Marketing Data
Newsletter subscriptions
Content preferences
Email opens and click-through statistics (email analytics)
4. PURPOSES OF PROCESSING
We process personal data for the following purposes:
Providing access to courses and training programs
Organizing webinars, seminars, and events
Communicating with users
Sending access links
Invoicing and accounting
Technical support
Improving our services
Marketing communications and newsletters (only where consent has been given)
Compliance with legal obligations
5. LEGAL BASIS FOR PROCESSING
Personal data is processed on one or more of the following legal bases:
Performance of a contract
Compliance with a legal obligation
Legitimate interests
Your explicit consent (for marketing communications)
6. DATA RETENTION
Personal data is retained as follows:
Customer records – up to five (5) years, in accordance with accounting and tax legislation
Marketing data – until consent is withdrawn
Course access data – for the duration of the purchased access period
Legal records – until the applicable statutory limitation periods expire
After the applicable retention period, personal data will be securely deleted or anonymized.
7. SHARING OF PERSONAL DATA
Personal data may be shared with:
Payment service providers
Accounting service providers
Email marketing platforms
Hosting providers
Learning Management System (LMS) providers
Government authorities where required by law
All data processors engaged by the Provider comply with the GDPR and applicable data protection legislation.
8. INTERNATIONAL DATA TRANSFERS
Some personal data may be stored or processed on servers located outside the European Economic Area (EEA), for example through Software-as-a-Service (SaaS) providers.
Where such transfers occur, appropriate safeguards are implemented, including:
Standard Contractual Clauses (SCCs)
Other GDPR-compliant transfer mechanisms
9. COOKIES
The Website uses cookies for the following purposes:
Essential website functionality
Analytics (such as Google Analytics)
Marketing
Remarketing
Users may manage or disable cookies through their browser settings.
10. YOUR RIGHTS
Under the GDPR, you have the right to:
Access your personal data
Request correction of inaccurate data
Request deletion of your personal data ("Right to be Forgotten")
Request restriction of processing
Data portability
Object to processing
Withdraw your consent at any time
Lodge a complaint with the Bulgarian Commission for Personal Data Protection (CPDP) or another competent supervisory authority
To exercise any of these rights, please contact us at:
11. DATA SECURITY
We implement appropriate technical and organizational measures to protect personal data, including:
SSL encryption
Restricted access to personal data
Password protection and authentication
Secure servers
Backup systems
12. CHILDREN'S DATA
Our services are not intended for individuals under the age of 18 unless they have the consent of a parent or legal guardian.
13. CHANGES TO THIS PRIVACY POLICY
Pro Growth Academy reserves the right to update this Privacy Policy at any time.
Any revised version becomes effective upon publication on the Website.
14. CONTACT INFORMATION
Email: support@progrowth.academy
Phone: +359 889 659 286
Website: www.progrowth.academy
By using this Website, you acknowledge that you have read, understood, and agree to this Privacy Policy.