Communication and soft skills for Biz Analysis

Service Description

This module focuses on the communication and interpersonal skills that enable business analysts to work effectively with diverse stakeholders and deal with complexity beyond documentation and processes. Participants will develop the ability to communicate clearly, ask the right questions, manage conflict, and engage in productive discussions. The course covers key soft skills such as stakeholder communication, negotiation, workshop facilitation, active listening, and expectation management. Through real-world case studies and practical assignments, participants will practice consolidating opposing viewpoints, translating complex information into clear messages, and building trust between business and technical teams. By the end of the module, participants will be able to confidently engage stakeholders, encourage effective collaboration, and influence decisions and outcomes. This, in turn, will make them more effective and authoritative business analysts in any organizational setting. Language: Materials and instruction in English. If you do not understand any terms or concepts, the explanations will be in Bulgarian. The online meeting will take place from 18:30 – 20:00 on 22.10.2026 Speaker: Dean Mitkov